AKJ Development Roadmap Update

Over the past 3 years, AKJ has been working with our customers to redevelop our billing product into a full suite of management tools for telecoms resellers and service providers. The core of the new product; known as “Affinity CRM”; is designed to support many of the day to day activities of our customers including:

Provisioning
Rating and Bill Production
Tariff Management
Online Billing
Financial Tools (Sales Ledger & DD Management)
Customer Care (tasks, tickets, notes, document store, letter templates)

Unlike the previous version, Affinity CRM is fully modular, allowing our customers to flexibly select the features that they require to support their business operations. Furthermore it allows AKJ to release new functionality more efficiently than previously enabling our customers to bring new services to market quicker than before.

With the core system fully operational and successfully installed in many of our customer’s operations, we are delighted that we are now able to enter the next phase of product development. Based on feedback from our existing customers, we have been developing a range of new modules over the last 9 months as part of a more formal “roadmap” development, and this first update provides an overview of the ones which are being launched in Q3 2009 (July – Sept 2009).

We intend to provide a formal quarterly update of planned roadmap development, to ensure that all of our customers have regular updates on how the new technology might be applicable to their businesses. In addition; in Autumn 2009, AKJ will be holding its first Affinity CRM Roadshow; where customers will be invited to come and test out new modules, meet the team and participate in user groups where you will be able to help improve existing features and to shape the agenda for new development over the next 6 – 12 month period.

If you would like to read the full Development Roadmap please contact your Account Manager to request a copy.