WLR3 Update

AKJ are now rolling out ISDN2 functionality to all our customers, so if you are a WLR3 customer and have finished your PSTN and ISDN30 Product Establishment then contact your Openreach Service and Repair manager to arrange Product Establishment for ISDN2. For those currently in Product Establishment, please speak to your Delivery Manager to include ISDN2 in your current Product Establishment.

All customers not on WLR3 need to be aware that Openreach are now stepping up their campaign to migrate all their Communications Providers to WLR3. Although March 2011 seems a long way off, AKJ are advising that all WLR2 customers should to be looking to move before the end of this year to avoid the ‘end of term’ rush that is expected in 2011.

R1300 Release

AKJ have also started working on the extra functionality being brought in as part of the R1300 release which is as follows:

To provide CPs with additional information regarding a copper line status in addition to the existing line test.

Multiline Aux changes to support Partial Re-number scenarios
Merge to / Split from WLR3 ISDN2
Inclusion of Business Directory Entry into WLR basic

Service Harmonisation

All customers need to be aware of the impending changes to Service Levels on all 3 WLR products which is expected to be delivered in April 2010. The new care levels will change as follows:

Current Care Level	Line Type	New Care Level	New Care Level Details
1	PSTN Basic	1	Will be fixed end of next working day + 1, Monday - Friday
1	PSTN Premium & ISDNe	2	Will be fixed end of next working day, Monday - Saturday
2	PSTN, ISDN2e & ISDN30	2	Will be fixed end of next working day, Monday - Saturday
3	PSTN, ISDN2e & ISDN30	3	Report AM fix PM, report PM fix next AM, Monday to Sunday

This means that any PSTN Premium (Business) or ISDN2 lines currently on Care Level 1 will be moved to Care Level 2 when openreach implement these changes .