billing updates
Here you will find the latest updates from the Telecoms Billing industry which directly affect your business. From BT price changes to the latest guidelines from Ofcom. Register for an RSS feed from this area so that you stay up to date with this fast evolving market.
Previous 1 2 3 4 5 NextDisplaying 10-20 of 115 articlesBilling Updates RSS
Looking at Consumer Satisfaction with Customer Service
Ofcom have recently published a research based article which looks at consumer satisfaction with customer service in the communications sector. The results indicate that when consumers are choosing a communications provider, their top considerations are price and quality of... + more
Published 21/07/2010
Reduced Mobile Number Transfer Times
As of next year, consumers will be able to transfer their mobile number to a new service provider in just one working day rather than the current two days, Ofcom have confirmed. The new regulations also require the PAC (Porting Authorisation Code) that consumers need to... + more
Published 09/07/2010
Mobile Masts Unlikely to Cause Cancer
British scientists have released findings from a study that concludes that cell phone towers are not likely to be linked to babyhood cancers. In the study observing nearly 7,000 children and patterns of early days cancers throughout Britain, the canvassers discovered that... + more
Published 30/06/2010
Telecoms Contracts Slashed
Charges that consumers face for leaving their landline phone contracts early will be cut by as much as 85 per cent, Ofcom announced last week. Over the past 18 months, Ofcom has been working with the three biggest UK landline providers, BT, TalkTalk and Virgin Media, to... + more
Published 30/06/2010
Landline Duty Scrapped
The recent budget released on the 22nd June 2010, has scrapped the idea of the landline tax. The 50p duty on landlines (local loops) announced in the Pre-Budget Report 2009 will not proceed.... + more
Published 23/06/2010
Latest Update on Internet Copyright Infringement
A proposed code of practice which implements legislative measures aimed at reducing online copyright infringement has been published by Ofcom, as part of its new duties under the Digital Economy Act 2010. Subject to consultation and approval, Ofcom expects the code to come... + more
Published 28/05/2010
Ofcom Research Shared Duct Access
Ofcom have published a consultant’s report on the operational aspects of duct sharing services. The report draws on case studies of duct sharing access in France, Portugal, Spain and the USA. Ofcom’s proposals for the Wholesale Local Access (WLA) market which are... + more
Published 28/05/2010Ofcom Publishes Disability Guide
Ofcom has published a new good practice guide for call centres containing practical tips for communicating with disabled customers. The tips have been gathered after speaking with disabled people and organisations representing them following issues they have experienced with... + more
Published 28/05/2010
BT Wholesale Ask What SMEs Want
BT Wholesale has been holding focus groups with a number of SME business owners and managers to discover what was on their ICT wish-list. The results were to be expected. BT Wholesale Market Analyst John Kiernan explains: “The recession might be technically over but... + more
Published 14/05/2010Ofcom Review Retail & Wholesale ISDN30 Markets
Ofcom have published a new consultation on its review of the retail and wholesale ISDN30 markets which provide multiple fixed lines to businesses. The full consultation can be found here.... + more
Published 14/05/2010Previous 1 2 3 4 5 Next
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