Aurora Kendrick James (AKJ); one of the UKâ€™s leading providers of telecoms billing, management information and consulting services

Planned WLR3 Development for August 2010 Release

Thu, 05 Jul 2010 00:00:00 GMT

The latest plans for WLR3 development to be released in August include: Partial renumber for PSTN Swap functionality for PSTN Merge functionality for PSTN Unit & Cluster checks via standalone service R1400 deployment to include: Ability to order...

CPs to Include Dispute Details on Paper Bills

Thu, 05 Jul 2010 00:00:00 GMT

Ofcom have confirmed plans to make it easier for consumers to exercise their right to take unresolved complaints to a free independent resolution service. From next year, communications providers will have to include information of the relevant dispute resolution service...

Useful AKJ Documents - Glossary of Terms

Thu, 05 Jul 2010 00:00:00 GMT

Following a number of recent requests, we have updated our glossary of terms, found in our Best Practice Guides section on this website. The lists contains commonly used acronyms and services along with their meanings and additional information that we hope will...

Looking at Consumer Satisfaction with Customer Service

Wed, 04 Jul 2010 00:00:00 GMT

Ofcom have recently published a research based article which looks at consumer satisfaction with customer service in the communications sector. The results indicate that when consumers are choosing a communications provider, their top considerations are price and...

Reduced Mobile Number Transfer Times

Fri, 06 Jul 2010 00:00:00 GMT

As of next year, consumers will be able to transfer their mobile number to a new service provider in just one working day rather than the current two days, Ofcom have confirmed. The new regulations also require the PAC (Porting Authorisation Code) that consumers need...

Mobile Masts Unlikely to Cause Cancer

Wed, 04 Jun 2010 00:00:00 GMT

British scientists have released findings from a study that concludes that cell phone towers are not likely to be linked to babyhood cancers. In the study observing nearly 7,000 children and patterns of early days cancers throughout Britain, the canvassers...

Telecoms Contracts Slashed

Wed, 04 Jun 2010 00:00:00 GMT

Charges that consumers face for leaving their landline phone contracts early will be cut by as much as 85 per cent, Ofcom announced last week. Over the past 18 months, Ofcom has been working with the three biggest UK landline providers, BT, TalkTalk and Virgin Media, to...

Landline Duty Scrapped

Wed, 04 Jun 2010 00:00:00 GMT

The recent budget released on the 22nd June 2010, has scrapped the idea of the landline tax. The 50p duty on landlines (local loops) announced in the Pre-Budget Report 2009 will not proceed....

Latest Update on Internet Copyright Infringement

Fri, 06 May 2010 00:00:00 GMT

A proposed code of practice which implements legislative measures aimed at reducing online copyright infringement has been published by Ofcom, as part of its new duties under the Digital Economy Act 2010. Subject to consultation and approval, Ofcom expects the code to come...

Ofcom Research Shared Duct Access

Fri, 06 May 2010 00:00:00 GMT

Ofcom have published a consultant’s report on the operational aspects of duct sharing services. The report draws on case studies of duct sharing access in France, Portugal, Spain and the USA. Ofcom’s proposals for the Wholesale Local Access (WLA) market...

Ofcom Publishes Disability Guide

Fri, 06 May 2010 00:00:00 GMT

Ofcom has published a new good practice guide for call centres containing practical tips for communicating with disabled customers. The tips have been gathered after speaking with disabled people and organisations representing them following issues they have experienced...