AKJ WLR3 Update October 2008

As part of its undertakings to Ofcom, BT Openreach are required to provide a 15 month notice period before withdrawing the WLR2 Service Provider Gateway (SPG). Whilst BT Openreach have not yet made this formal announcement, it is likely that they will do so over the next quarter. AKJ has offered integrated provisioning for WLR2 for a number of years; however we have been busy developing our WLR3 replacement since the start of 2007, and we are pleased to announce that we our first WLR3 are now placing orders on the WLR3 platform in a live environment.

Over the coming months we will have completed the first stage of our program, at which point we will be starting the migration of customers from the WLR2 system to the WLR3 platform. As with our WLR2 solution, we are offering full integration in the Affinity Billing and Customer Care system; however the new system offers a wide range of additional enhancements and benefits to our customers including:

AKJ is making NO charge to our contracted WLR2 customers for implementing the WLR3 upgrade to your system
AKJ has NO transactional charges which mean you will not have to pay any fees as you use the WLR3 functionality
Integrated ordering capabilities (fulfillment) for analogue lines (i.e. basic, premium and multi-line aux), ISDN2 and ISDN30 to follow in 2009
Automatic creation and billing of WLR products and services when ordering (i.e. no double keying of information)
Access to BT Openreach Dialogue services
Integrated line test and fault reporting capabilities, including appointment booking
Escalation of trouble reports

Whilst the deadline to move from the WLR2 system will not be upon us until 2010; we are now starting to plan customer migrations, so please do not hesitate to contact us to arrange a suitable time to discuss your own transfer to WLR3 and for a demonstration of the new system.

Feature	Benefits
User friendly	Easy to use set up ‘wizard’ to guide you through from start up to sending the order. Intelligent step by step system helps you to make the right decisions based on your specific requirements.
Creation of a new line	Ability to check that the address of the new line is recognised by Openreach. Ability to check what resources / line plant are available for the new line; to include whether a disused line is already available thus saving time. Allow the user to choose the phone number. Allow the user to make an appointment as part of the order. Once the order is complete, the facility to request the order and view the current status.
Line Transfer	Ability to migrate a line from WLR2 with the ability to change line details, characteristics and properties.
Like-for-like transfers	WLR3 does not include a standard like-for-like transfer, however the AKJ WLR3 ordering system has retained this capability and will support like-for-like transfers.
Bulk like-for-like transfers	This shall allow a user to specify a bulk transfer of lines similar to the current WLR2 capability.
Changes to calling and network features	The user will be presented with screens to allow them to add and remove calling and network features.
Re-numbering	The user will be allowed to re-number a line in the same manner as WLR2.
Change of care level	The user will be able to change the care level of the line.
Change directory entries	The user will be able to change the directory entry details of a line.
Change of address	Ability to move a line to new premises and retain the number(s) where required.
Conversion	This will allow the user to convert from any combination of a single basic line, single premium line and a multi-line aux line.
Reconciliation	An integrated WLR3 ordering system allows reconciliation between what appears in the BT One bills against the orders placed.
Letter generation	Ability to produce letters in the same manner as with WLR2 which can be produced in a batch.
Assurance	This is the WLR3 equivalent of Eco Repair. It allows users to perform line tests and to raise trouble reports with Openreach. It also has the following additional features – Ability to notify Openreach of damage to their equipment, e.g. broken street cabinet. Ability to create trouble reports on a line or equipment owned by another Communications Provider
Line faults and trouble reports	The system will be integrated with AKJ’s bespoke fault ticketing mechanism so that a user can select a phone number that has the problem and raise a line fault. A fault ticket will then appear so that the user can enter the relevant details. The line fault workflow will then proceed to ask the user relevant structured questions in order to perform the correct type of line test. If the line test shows a fault the user will be led through the appointing screens (if necessary) and the trouble report screens to create a trouble report. Once the trouble report is sent, the system will contain views to allow the user to track the fault as necessary.

AKJ WLR3 Update October 2008

Feature

Benefits

User friendly

Creation of a new line

Line Transfer

Like-for-like transfers

Bulk like-for-like transfers

Changes to calling and network features

Re-numbering

Change of care level

Change directory entries

Change of address

Conversion

Reconciliation

Letter generation

Assurance

Line faults and trouble reports