Affinity Service Overview
AKJ’s Affinity platform offers a complete billing, provisioning and customer care solution for telecom service providers, ICT resellers and systems integrators. Affinity’s integrated approach to combining all operations into a single system creates significant opportunities for our customers to cost effectively streamline processes, improve customer service, reduce operating costs, increase profits and scale their businesses.
Designed for rapidly growing or large telecom & IT service providers, resellers and systems integrators, Affinity supports a wide range of business functions:
- Billing & Tariff Management
- Customer Care
- Task, Ticket & Fault Management
- Order Provisioning
- Sales Ledger and Direct Debit Management
- Customer Web Billing
- Dealer and Sub Reseller Billing
- E-Mail Billing
Affinity supports traditional fixed and mobile network services as well as next generation IP, broadband, mobile data and converged communication services, enabling our customers to provide a true “Onebill Service”, no matter what services they offer or which wholesale network or application suppliers they use.
Affinity Billing System Service Overview.pdf
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