Affinity CRM - Provisioning

With many of the UK’s leading resellers as our customers, we continuously evolve our systems to support and integrate with new suppliers, services and provisioning systems. This integration significantly reduces the need to re-key information into multiple systems, reduces the time to provision and lowers the training costs associated with using a wide range of carrier provisioning portals. This results in significant improvements in staff productivity and reduced billing errors for customers.

Our systems already talk to many of the UK’s key fixed, mobile and broadband suppliers including BT Openreach WLR2 and WLR3 services.

Provisioning WLR3

AKJ’s Advanced Technology Group have worked closely with Openreach to develop a truly integrated solution for managing WLR3 orders and fault management with Openreach.

The outcome is a user friendly interface fully integrated into the AKJ Affinity CRM billing platform providing access to many new features and benefits over the WLR2 platform.

The key improvements include real time ordering with status alerts, auto generation of billing products, real time line fault testing, the removal of order forecasting, as well as little extras such as the ability to reserve numbers assigned to a new line. In addition the new solution allows you to pre select the period of time an Openreach engineer spends on site or escalate service level times for priority faults.

WLR3 is an important step forward for providing resellers with access to the same network services as BT Retail; however with Affinity CRM WLR3, resellers have access to a range of integrated additional features which will allow CP’s to benefit from increased revenue streams, reduced operational costs and improved customer service and really differentiate their services from the competition.

Dealer Portal & Ordering

As the UK telecoms sector consolidates it has never been more important to streamline costs and processes and to add value to dealers and customers. AKJ’s latest online solution is specifically designed to improve order processes and provide much more value to your dealers (or sales team), saving you valuable time and money on every order.

The new platform allows dealers online access to be able to view their customers and place online orders. The new system totally removes the need to provide dealers with order forms, and instead dealers place their orders through a series of online order screens which are tailored to your own business. As information such as address and banking details are also validated during the process it significantly cuts down on order rejections.

Once dealers have captured and confirmed all of the relevant order information with customers, they can automatically create the customer contract, which will contain your terms and conditions as well as the customer Direct Debit for customer signature. The order will then be placed in a pending state until authorised by your team, when they have received the signed contract from the dealer or sales person.

Once authorised, Affinity CRM is then fully updated with the new customer details, contacts and with a copy of the contract. Based on your own business logic, details about each product to be provisioned are then automatically tasked to your provisioning team.