With many of the UK’s leading resellers as our customers, we continuously evolve our systems to support and integrate with new suppliers, services and provisioning systems. This integration significantly reduces the need to re-key information into multiple systems, reduces the time to provision and lowers the training costs associated with using a wide range of carrier provisioning portals. This results in significant improvements in staff productivity and reduced billing errors for customers.

Our systems already talk to many of the UK’s key fixed, mobile and broadband suppliers including BT Openreach WLR2 and WLR3 services.

AKJ’s billing and tariff management systems are designed with flexibility in mind. Tariffs can be configured to support a wide range of service propositions including bundles, on net calling and call capping and our intelligent billing templates can be rapidly tailored to support new products and services in a format based around your requirements.

AKJ’s Affinity platform is designed to support the complete requirements or Telecoms and IT resellers. Our integrated CRM technology is extremely flexible and supports in life service management including tasks and ticket (fault) mechanisms, document storage and management, template letter generation, self configurable views and customer contact management.

Our suite of customer presentation tools allow your business to provide your customers with online access to their full billing details, helping to reduce your bill production and fulfilment costs, and enabling customers to access a range of self help features. Our Web Billing is supported by customisable e-mail billing, enabling your customers to receive their billing at the earliest point of the month helping to improve your cash collection processes.

The Affinity system can also generate a range of customer management reports, which can be provided electronically or generated automatically as part of the printing process.

AKJ’s Integrated Sales Ledger is designed to streamline collection and direct debit management and internal credit management processes. Integration with the core platform enables automatic highlighting of overdue accounts to customer service agents and provides the ability for customers to view outstanding balances in their Web Billing and Invoices. Integrated Direct Debit file creation and import also significantly streamlines the process of managing customer payments.

Affinity CRM is designed with flexible views, so that your business can easily configure the system to generate and export a wide range of management information including revenue and margin reports, inventory and service analysis and supplier charges reporting. Where your business requires bespoke management reports, our development team can create these to your requirements. As part of the system, you can also establish customer credit and fraud management rules, allowing you to quickly spot exceptional usage or costs and to highlight when customers exceed credit levels.