MVNO Billing Solutions Overview

AKJ has been working with full mobile service providers for over a decade and we understand that supporting a professional mobile service requires a greater deal of flexibility than “off the shelf” billing and customer care systems can often provide.

Mobile billing often involves a much greater degree of complexity than fixed line billing, and for your business to compete effectively it is essential that your platform can be tailored to support bundles, hardware funds, data charging and VPN’s.

AKJ’s systems have been designed with resellers, full mobile service providers (SP’s) and new entrant MVNO’s in mind. The platform is based on AKJ’s Affinity CRM platform which offers a complete billing, provisioning and customer care solution; and is supplemented by our Mobile Order and Customer Care Module which offers a wide range of tailored features including:

Mobile Billing & Tariff Management (Bundles, VPN, Sharing, GPRS)
Hardware Stock Control and Allocation
CLI and SIM Management and Allocation (inc Reservations and Gold Numbers)
Mobile Task, Ticket & Fault Management
Real Time Order Provisioning (integrated to O2, Vodafone for SP’s)
Customer Information Management
Accessory and Inventory Management

As Affinity CRM also supports traditional fixed, IP and broadband services, it allows your business to offer a true “Onebill Service” across your entire portfolio.

For larger customers, Mobile billing creates the need to support a more complex billing hierarchy than fixed line services. Affinity CRM is designed with this in mind and supports multiple level of billing hierarch including end user billing. These billing hierarchies are also supported through our online billing portal down to end user log in.

With full provisioning integration to both O2 and Vodafone the system allows you to provide a real time order and support service to customers, and with integrated credit and fraud management the system helps to reduce the risk of losses through bad debt, abuse and fraud. Finally as AKJ develops and maintains Affinity CRM in house, we can cost effectively tailor Affinity CRM to your bespoke business processes and requirements.

Affinity CRM Key Features & Benefits

Unified billing and customer care system tailored to your business.
Improved staff productivity by integrating business operations.
Supports real time order management and customer care
Flexible architecture supports complex billing hierarchies
Integrated stock control
Modular platform to support additional business or new service requirements