Telecoms & ICT Reseller Billing Overview

AKJ typically works with larger or rapidly growing resellers that are entering the next growth stage of their businesses. Resellers at this stage often find that their existing processes and systems have become disjointed and are preventing the business from rapidly adapting to market changes and opportunities.

These inefficiencies often quickly lead to customer service issues, increasing headcount, billing problems and unnecessary time and resources being spent on fire fighting rather than growing the business. Altogether these issues hold back growth, impact on reputation and cause frustration amongst managers and staff.

Many businesses at this stage decide to sell their customer bases rather than tackle these underlying issues; however a number aspire to continue to grow their businesses and that’s where AKJ can start to help.

Each of our customers has very different aspirations about where they want to take their business to; however there are a number of common challenges and concerns that our prospective customers face; which you may currently be discussing in your own business:

How do we reduce the risk of failure or avoid making costly mistakes as our business enters the next phase of growth?
How can we reduce or streamline the resources required to manage the various aspects of our business so we can remain competitive and not rapidly increase overheads?
How can we improve processes to allow the business to quickly adapt to market changes or launch new products?
How can we become recognised market leaders and differentiate ourselves from other service providers?
Will our systems scale to meet the growth aspirations of the business?
How can we reduce debtor days and improve cashflow?
What sales models will work best for our business and how can we best support our sales channels?

Whilst AKJ does not have the largest number of customers in our marketplace, our customers include many of the top 100 resellers in the UK as well as a fair share of those that aspire to be there in the next few years. Whilst some of these customers have grown with us from their earliest days to become market leaders, many of our customers only came to us when they started asking the very questions listed above and nearly all of our customers remain with us for the long term.

AKJ’s services are based on our market leading Affinity CRM Billing and Customer Care Platform which can be provided as an in-house solution for larger resellers with their own dedicated billing and IT resources, or as an outsourced or Bureau Billing Service supported by AKJ’s expert billing managers.