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about AKJ news AKJ Technology Makes FinalistAKJ Launch Prospects ModuleAKJ Development Roadmap UpdateAKJ Introduce User Guides for Affinity CRMNew Management Reporting Services from AKJAKJ Improve IT InfrastructureAKJ Now Offering Provisioning for murphxNew Affinity Training CoursesFootballing LegendsAKJ Sponsor FCS Comms ProviderAKJ Team GrowsAKJ Updates Their First ImpressionAKJ Add Green to their OrangeGiving Old Technology a New LifeAKJ Release Independent Report FindingsNew Website LaunchedAKJ to Hold WLR3 SeminarsCorporate Orange is Traded for PinkRoadmap Updates Add Real ValueTransatel appoints AKJ as its MVNO Billing PartnerAffinity CRM Development Roadmap UpdateWLR3 UpdateAlternative Networks Acquires AKJImproving IT at AKJAKJ Launch Management Reports ModuleTechnology Roadshow a SuccessAKJ's WLR3 Effort Mentioned in Openreach's ExchangeComms Provider 2009AKJ Release New Prospects & Opportunities ModuleAKJ Release Improved Management ReportsRoadmap for Future Development UpdateWLR3 Events a SuccessAKJ Folk Face Fitness for CharityWLR3 Customer CollaborationAKJ Release Dealer Portal
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knowledge industry news BT Raises Line Rental - Information ReleaseGet Ready for a Cold BlastOfcom Release 2008 ReportAKJ WLR3 Update June 20090870 Call Rates UpdateOpenreach Confirm WLR2 Withdrawal DateAKJ WLR3 Update January 2009AKJ WLR3 Update October 2008When is a Business Phone Not a Business Phone? When it’s an iPhone?One Hit Wonders No Recipe for Long Term Telecoms SavingsRoaming Costs to FallMaking the Leap into the Corporate MarketOTA2 Publish June UpdateAKJ Helps McDonalds Put Free Wifi on the MenuAKJ Talks to the Financial TimesAll My Boss Wants for Christmas is a Corporate iPhoneCorporate Telecoms Costs – Can You Help?CMA Launches Communications ManifestoProposed Changes in EU RegulationUK Businesses Pay £1 million a Day for Personal Phone CallsValue Added BillingTotal TEM - Independent ReportWLR3 – Opportunity or Threat?Conserving Geographic NumbersJuly 2010 WLR3 EnhancementsBT Wholesale Release New DEDS PlatformDebate on Practice of Internet Traffic ManagementDigital Economy ActIntroduction of New Openreach Escalation ProcessBT Wholesale to Reduce Fault NumbersT-Mobile and Orange Merger ApprovedDigital Bill UpdateSmartphones Take a Step Forward with GoogleBT and 3 Join Forces to Cut Mobile CostsAverage Broadband Speeds Increase by 22% in 2009WLR3 - Industry UpdatesUK Broadband Unfit for FutureCharities Awarded 116 European Helpline NumbersComms Provider Another HitNext Generation Broadband UpdateHotspots Add to Customer Experience as Mobile Broadband GrowsRoll Out of Fibre Broadband has Doubled its PaceCorporate Drivers for Telecoms Poll ResultsWLR3 Poll ResultsNew 111 Non Emergency Phone NumberOfcom Statement on the Mobile Market
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Telecoms Acronyms ExplainedGain Unique Insight into Your Customers Business - From an Unlikely SourceIndependent Report - Total Telecoms Expense ManagementSeparating Business from PleasureBad Habits and Good Practice - Top Tips to Reduce Telecoms ExpenseTelecom Expense Management – Asset or LiabilityWhat is a Bill?
billing update
Ofcom Market Data UpdateWLR2 and WLR3 Analogue Line Price ReductionOfcom Discuss Proposed Prices from OpenreachAKJ Position on 15% VATOfcom publishes UK broadband speeds reportOfcom Focuses on MobilityOTA2 Publish UpdateOfcom Publishes International Comms ReportNew Ofcom ISP Practice CodeOfcom Publish Q3 UpdateOfcom Introduces 116 European Helpline NumbersOfcom publishes statement on super-fast broadbandGreen light for faster broadbandSuppressing Call Itemisation and Billing to Specific NumbersOfcom Telecommunications Market Data Update Q1 2008Business Exchange Line Price ReviewOfcom Continues Confusion Over Future of 087 NumbersBT Announce Significant Billing Changes for Voice Customers on Business TariffsOTA2 Publish February UpdateOfcom to Strengthen RulesOfcom proposes mobile roaming for 999 callsOfcom Publish Fixed Line ReportsBT Price NotificationOfcom publishes Consumer BulletinOpenreach Connection Charge CutOfcom Publishes Revisions to Mobile TerminationWLR2 Withdrawal Date - Subject to ConfirmationOpenreach Price NotificationOTA2 Publish UpdateMobile Consumer Advice Video from OfcomOpenreach Confirm WLR2 Withdrawal DateReducing the Cost of 0870 Calls`Consumers Disputes Timeframe SlashedOfcom Review Mobile Termination RatesOfcom Publishes Guide on Superfast BroadbandOfcom to Drop 0870 Call ChargesPhonepayPlus Issues 0870 Help GuidePhonePayPlus Code of PracticeOfcom publishes Consumer BulletinOfcom Release Leased Lines Charge Controls StatementWholesale Line Rental ChargesOfcom Publishes Annual ReportUniworld Praise AKJ for WLR3 EffortsFixed Line Broadband Speeds PublishedConsultation on Next Generation NetworksNew C&W Featureline Process UnveiledOffice of the Telecommunications Adjudicator Update for July 2009Faster Process for Transferring Mobile NumbersOfcom Publishes Statement on Quality of Service ReviewOfcom Publishes Consumer Connection GuideOTA2 Publish August UpdateOfcom Publishes Telecommunications Market Data UpdateOfcom Deregulates Retail Telecoms MarketNew Rules to Combat Dishonest Mobile SellingOpenreach Release Q3 Product Portfolio RoadmapConsultation Produced on BTs UndertakingsOffice of the Telecommunications Adjudicator UpdateWholesale Line Rental Charges ControlLatest Updates from AKJAKJ WLR3 Update October 2009AKJ Acquired by Alternative NetworksDigital Britain Report PublishedFirst WLR2 Withdrawal Milestone achievedNew Broadband Information Microsite Launched by OpenreachOfcom Release Draft Annual Plan 2010 to 2011Superfast Broadband Reports ReleasedOfcom Helps CPs to Improve Customer ComplaintsUK Consumers Topping the Comms PollsApplication of 17.5% VAT Rate for Telecoms BillingOpenreach Release Serious Incident UpdateSnow Affects Business as Usual for Many UK CompaniesSpeed Not Main Contributor to Broadband Customers SatisfactionBT Launches Superfast Infinity BroadbandNew Landline TaxOffice of the Telecommunications Adjudicator First 2010 UpdateTelephony Leaps Forward with Quantum PhysicsIncreased Power Limits for 3GMobile Operators Join to Develop Standard AppsTransatel appoints AKJ as its MVNO Billing PartnerOTA2 Publish February 2010 UpdateBT Put Pressure on Ofcom for Access to Virgin's NetworkAdding Digital Music to Broadband Packages Could Earn ISP's Extra Revenue & Reduce PiracyOfcom Release New Mobile Consumer Help GuideEU Data Roaming Cut Off LimitO2 Chooses 21CN Convergence With BT WholesaleFines Implemented for Mis-sellingOfcom Help to Enable a Super Fast Broadband BritainOfcom Publish Consultations to Reduce Termination RatesProposals for New EU 116 InitiativeOffice of the Telecommunications Adjudicator Update for March 2010Conserving Geographic NumbersDigital Bill Passes Second ReadingHow The Election Will Affect TelecomsISPs React Angrily to Digital Economy ActPhonepayPlus Release Draft Code of Practice for Premium Rate ServicesOfcom Review Retail & Wholesale ISDN30 MarketsBT Wholesale Ask What SMEs WantOfcom Publishes Disability GuideOfcom Research Shared Duct AccessLatest Update on Internet Copyright InfringementLandline Duty ScrappedTelecoms Contracts SlashedMobile Masts Unlikely to Cause CancerReduced Mobile Number Transfer TimesLooking at Consumer Satisfaction with Customer ServiceCPs to Include Dispute Details on Paper BillsPlanned WLR3 Development for August 2010 ReleaseUseful AKJ Documents - Glossary of TermsNew Proposals for Statutory Report
case studies
Uniworld Case StudyNHS Greater Glasgow & Clyde Case StudyEurotel Case StudyMencap Case StudyAffiniti Case Study
newsletter

Newsletter

Billing Insider - Spring 2010

Click to download the latest issue Billing Insider - Spring 2010.pdf