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knowledge industry news BT Raises Line Rental - Information Release Get Ready for a Cold Blast Ofcom Release 2008 Report AKJ WLR3 Update June 2009 0870 Call Rates Update Openreach Confirm WLR2 Withdrawal Date AKJ WLR3 Update January 2009 AKJ WLR3 Update October 2008 When is a Business Phone Not a Business Phone? When it’s an iPhone?One Hit Wonders No Recipe for Long Term Telecoms Savings Roaming Costs to Fall Making the Leap into the Corporate Market OTA2 Publish June Update AKJ Helps McDonalds Put Free Wifi on the Menu AKJ Talks to the Financial Times All My Boss Wants for Christmas is a Corporate iPhone Corporate Telecoms Costs – Can You Help?CMA Launches Communications Manifesto Proposed Changes in EU Regulation UK Businesses Pay £1 million a Day for Personal Phone Calls Value Added Billing Total TEM - Independent Report WLR3 – Opportunity or Threat?Conserving Geographic Numbers July 2010 WLR3 Enhancements BT Wholesale Release New DEDS Platform Debate on Practice of Internet Traffic Management Digital Economy Act Introduction of New Openreach Escalation Process BT Wholesale to Reduce Fault Numbers T-Mobile and Orange Merger Approved Digital Bill Update Smartphones Take a Step Forward with Google BT and 3 Join Forces to Cut Mobile Costs Average Broadband Speeds Increase by 22% in 2009 WLR3 - Industry Updates UK Broadband Unfit for Future Charities Awarded 116 European Helpline Numbers Comms Provider Another Hit Next Generation Broadband Update Hotspots Add to Customer Experience as Mobile Broadband Grows Roll Out of Fibre Broadband has Doubled its Pace Corporate Drivers for Telecoms Poll Results WLR3 Poll Results New 111 Non Emergency Phone Number Ofcom Statement on the Mobile Market
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best practice guides Telecoms Acronyms Explained Gain Unique Insight into Your Customers Business - From an Unlikely Source Independent Report - Total Telecoms Expense Management Separating Business from Pleasure Bad Habits and Good Practice - Top Tips to Reduce Telecoms Expense Telecom Expense Management – Asset or Liability What is a Bill?
billing update Ofcom Market Data Update WLR2 and WLR3 Analogue Line Price Reduction Ofcom Discuss Proposed Prices from Openreach AKJ Position on 15% VAT Ofcom publishes UK broadband speeds report Ofcom Focuses on Mobility OTA2 Publish Update Ofcom Publishes International Comms Report New Ofcom ISP Practice Code Ofcom Publish Q3 Update Ofcom Introduces 116 European Helpline Numbers Ofcom publishes statement on super-fast broadband Green light for faster broadband Suppressing Call Itemisation and Billing to Specific Numbers Ofcom Telecommunications Market Data Update Q1 2008 Business Exchange Line Price Review Ofcom Continues Confusion Over Future of 087 Numbers BT Announce Significant Billing Changes for Voice Customers on Business Tariffs OTA2 Publish February Update Ofcom to Strengthen Rules Ofcom proposes mobile roaming for 999 calls Ofcom Publish Fixed Line Reports BT Price Notification Ofcom publishes Consumer Bulletin Openreach Connection Charge Cut Ofcom Publishes Revisions to Mobile Termination WLR2 Withdrawal Date - Subject to Confirmation Openreach Price Notification OTA2 Publish Update Mobile Consumer Advice Video from Ofcom Openreach Confirm WLR2 Withdrawal Date Reducing the Cost of 0870 Calls`Consumers Disputes Timeframe Slashed Ofcom Review Mobile Termination Rates Ofcom Publishes Guide on Superfast Broadband Ofcom to Drop 0870 Call Charges PhonepayPlus Issues 0870 Help Guide PhonePayPlus Code of Practice Ofcom publishes Consumer Bulletin Ofcom Release Leased Lines Charge Controls Statement Wholesale Line Rental Charges Ofcom Publishes Annual Report Uniworld Praise AKJ for WLR3 Efforts Fixed Line Broadband Speeds Published Consultation on Next Generation Networks New C&W Featureline Process Unveiled Office of the Telecommunications Adjudicator Update for July 2009 Faster Process for Transferring Mobile Numbers Ofcom Publishes Statement on Quality of Service Review Ofcom Publishes Consumer Connection Guide OTA2 Publish August Update Ofcom Publishes Telecommunications Market Data Update Ofcom Deregulates Retail Telecoms Market New Rules to Combat Dishonest Mobile Selling Openreach Release Q3 Product Portfolio Roadmap Consultation Produced on BTs Undertakings Office of the Telecommunications Adjudicator Update Wholesale Line Rental Charges Control Latest Updates from AKJ AKJ WLR3 Update October 2009 AKJ Acquired by Alternative Networks Digital Britain Report Published First WLR2 Withdrawal Milestone achieved New Broadband Information Microsite Launched by Openreach Ofcom Release Draft Annual Plan 2010 to 2011 Superfast Broadband Reports Released Ofcom Helps CPs to Improve Customer Complaints UK Consumers Topping the Comms Polls Application of 17.5% VAT Rate for Telecoms Billing Openreach Release Serious Incident Update Snow Affects Business as Usual for Many UK Companies Speed Not Main Contributor to Broadband Customers Satisfaction BT Launches Superfast Infinity Broadband New Landline Tax Office of the Telecommunications Adjudicator First 2010 Update Telephony Leaps Forward with Quantum Physics Increased Power Limits for 3G Mobile Operators Join to Develop Standard Apps Transatel appoints AKJ as its MVNO Billing Partner OTA2 Publish February 2010 Update BT Put Pressure on Ofcom for Access to Virgin's Network Adding Digital Music to Broadband Packages Could Earn ISP's Extra Revenue & Reduce Piracy Ofcom Release New Mobile Consumer Help Guide EU Data Roaming Cut Off Limit O2 Chooses 21CN Convergence With BT Wholesale Fines Implemented for Mis-selling Ofcom Help to Enable a Super Fast Broadband Britain Ofcom Publish Consultations to Reduce Termination Rates Proposals for New EU 116 Initiative Office of the Telecommunications Adjudicator Update for March 2010 Conserving Geographic Numbers Digital Bill Passes Second Reading How The Election Will Affect Telecoms ISPs React Angrily to Digital Economy Act PhonepayPlus Release Draft Code of Practice for Premium Rate Services Ofcom Review Retail & Wholesale ISDN30 Markets BT Wholesale Ask What SMEs Want Ofcom Publishes Disability Guide Ofcom Research Shared Duct Access Latest Update on Internet Copyright Infringement Landline Duty Scrapped Telecoms Contracts Slashed Mobile Masts Unlikely to Cause Cancer Reduced Mobile Number Transfer Times Looking at Consumer Satisfaction with Customer Service CPs to Include Dispute Details on Paper Bills Planned WLR3 Development for August 2010 Release Useful AKJ Documents - Glossary of Terms New Proposals for Statutory Report
case studies Uniworld Case Study NHS Greater Glasgow & Clyde Case Study Eurotel Case Study Mencap Case Study Affiniti Case Study
newsletter

Newsletter

Billing Insider - Spring 2010

Click to download the latest issue Billing Insider - Spring 2010.pdf